Rent / Payments

Our standard lease clause states that rent is due on the 1st of each month but not considered late unless it is received after the 5th day by 5pm.

If you have multiple roommates it may be that a roommate did not pay their ‘share’ of rent.  Group / joint leases are signed and everyone is equally responsible for rent.  All occupants of a unit will receive notice if rent was not received by the due date.  If you wish to check who has or has not paid rent you can review payment history for all occupants in your unit under the ‘account ledger’ in AppFolio.

Online bill payments through a resident’s own banking provider / credit union (eg: Chase, Bank of America, Wells Fargo, US Bank, etc.) is NOT an electronic payment.  Your bank will manually print a paper check and physically mail it to our office.  Every bank will quote you the lead time for this which can take 5 business days or even weeks.  Our office is not responsible for waiving a late fee if your check arrives late due to the online bill pay feature.

IMPORTANT NOTE – just because you see the funds deducted from your banking account does not mean we have received your rent check.  Your bank ‘holds’ the online bill payment check funds as soon as the check is printed and mailed out but before we have received or deposited it.

If you choose to use this feature please schedule it as early as 2-weeks in advance.

First time requests may be granted but ALL requests for late fee waivers or reductions must be in writing via email or by letter referencing the late fee, date, and reason.  We are unable to quote or review late fee waivers verbally or in-person at the office as many of these waivers require additional review or follow-up.

Please email Accounts@northberkeleyproperties.com with any late fee questions or waiver / reduction inquiries.  Thank you.

Payments made through bill pay through your own bank (eg: Chase, Wells Fargo, BofA), etc. are NOT electronic transfers.  Your bank will print a check and manually mail it to our office.  Most banking providers will note that the bill pay option will take 3-10 business days to account for mail transit.  Residents utilizing bill pay must make sure their payments are received by the office within the grace period.  Bill pay done last minute will often result in rent being received late.

There is a common confusion that North Berkeley Properties can automatically withdraw money from resident’s accounts.  This is incorrect.  All payments made through AppFolio must be initiated by the resident or the resident must schedule their own automatic payment.

North Berkeley Properties does not have control over payments made by residents.  AppFolio conceals your account information, bank number, credit/debit card information and we have no way to cancel payments or reverse them with a simple click.  If you have a roommate that has not yet paid rent please see if they can reimburse you directly if you have made an overpayment.  You may wish to cancel your payment by contacting your financial institution.  If the payment was made after you moved out of the unit the office will include the overpayment with the security deposit refund.

Unfortunately these fees are not set by North Berkeley Properties and we have no control over them as they are set by third party credit card transaction companies (eg: Visa, Mastercard, etc.).  None of the credit or debit card processing fees are received by the office and will not appear as payments in tenant ledger.

Please email Accounts@northberkeleyproperties.com – we may need to reset your portal and send a new activation link.